SHIPPING + RETURNS

SHIPPING

NTK ships from NYC to the USA, Canada + Mexico. Please note, orders are not shipped over the weekend. Once processed, you will receive an email confirmation with your tracking information. NTK is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

RETURN POLICY

Item(s) must be in original packaging with all tags, unworn and unwashed. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Orders made with promo codes (not including the welcome code) are non-refundable and only eligible for store credit. Sale items are final sale. Return labels are provided by NTK, however please note there will be a restocking fee of $10 USD deducted from your refund. Restocking fee does not apply for exchanges or returns made for store credit. 

Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund. If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.

To start a return or exchange please click here.